Contact us

Pilot Program Ending

Last updated November 28, 2023

Neurotrack's pilot virtual cognitive health program provided at no cost to policyholders of Prudential Long-Term Care Insurance is coming to an end. 

  • Educational content & reminder emails for this Neurotrack program will no longer be sent via email, effective immediately. 
  • Access to Neurotrack's consumer cognitive assessment portal will be shut off on December 31, 2023. 
  • Neurotrack's consumer coaching program will no longer accept new enrollment and remaining coaching sessions must be held before December 31, 2023. 

We hope that you have enjoyed this program and tool. To leave comments or ask questions contact Neurotrack customer service via email at help@neurotrack.com.

If you have questions regarding your policy, Prudential Long-Term Care Customer Service Center can be reached at telephone number 1-800-732-0416, Monday through Friday, 8 am to 6 pm, Eastern time, excluding holidays.